| Signing Up |
| Q. |
How do I Pre-Register to
have my gymnast photographed at an upcoming competition? |
| A. |
Pre-registrations can be made on-line at
www.timelessimages.com/pre_register.html. Simply
fill in the blanks and click 'Submit'. After submitting
your pre-registration a confirmation page should
open...PLEASE PRINT THE CONFIRMATION PAGE AND BRING IT
WITH YOU TO THE MEET.
***YOU STILL MUST
come see us at our booth prior to your gymnast's
session to complete your registration to have your
gymnast photographed. Those that pre-register ON
TIME will receive a 10% discount on their order.
We regret that late submissions can
not be honored. Pre-registrations must be
received as stated, both on the pre-registration page
and as shown below:
Pre-registrations must be received no later than 48
hours prior to the first day of a meet. This means
the first day of the entire meet; not from when
your gymnast might compete. So for a meet that occurs
over 3 days (Fri-Sat-Sun), pre-registrations would have
to be received no later than midnight on the previous
Wednesday. If the meet starts on a Saturday (Sat-Sun),
then pre-registrations must be received no later than
midnight on the previous Thursday.
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| Q. |
How do I sign up to be
photographed at our Gym, Dance or Martial Arts Center? |
| A. |
You should find sign-up sheets and samples
on display at your Gym, Dance or Martial Arts Center.
If you can’t find them, ask someone on staff at
your training facility to show you where they are. |
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| Q. |
Where are photos taken? |
| A. |
We take the photos at your Gym, Dance
or Martial Arts Center. We bring our “studio”
to you. While we’re not sure where the staff of
your facility will have us set-up, we’ll be there
somewhere! |
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| Q. |
Does a parent need to be present when photos
are taken? |
| A. |
While a parent does not need to be present
when the photographs are actually taken, one is required
to view the proofs of the photos after they are taken.
We shoot digitally and have computer-viewing stations
right there on-site where you will view, modify and customize
your photos and place your order immediately after they
are taken. Parents may view later in the day, but must
keep in mind that the parents of the children being photographed
at that time will be there viewing their photos. |
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| Q. |
When will I receive my finished order? |
| A |
Finished orders will arrive 2-3 weeks
after your order date. Oftentimes sooner! |
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| Q. |
Who should I contact regarding problems
with my order or if I have questions? |
| A. |
Our office staff is happy to assist you.
You can e-mail questions to customerservice@timelessimages.com.
You can call us from inside Washington State at 360-438-9656
or if you are calling from outside of Washington State,
call us toll-free at 800-557-0282. |
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| Image Adjustments |
| Q. |
Can you zoom / crop in on
the images? Do you make any other corrections? |
| A. |
Absolutely! In fact we do it right before
your eyes, to your exact specifications. We also offer
a variety of special effects that can be added to your
images. Additionally, we can convert images to Black &
White, Sepia, Retro or a multitude of Duo-tones! |
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| Q. |
Can you / do you retouch images? |
| A. |
Yes we can / do. Fees vary
on a case-by-case basis, but are quite reasonable. Most
minor blemishes, flyaway hairs, threads, underwear and
the like can be retouched for $5-$10. Major reconstruction
also available upon request, but rarely needed |
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| Pricing |
| Q. |
What sizes do you offer and
what are the prices? |
| A. |
You can find package information flyers
at your Gym, Dance or Martial Arts Center |
|
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| Q. |
Are there any discounts available? |
| A. |
Yes, we offer discounts on quantity orders.
Please contact us with specific quantities for exact pricing. |
|
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| Q. |
Do you sell CD’s of all of the images
taken? |
| A. |
We do offer High Resolution (Hi-Res =
3104 x 2072 @ 300dpi) CD’s. |
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| CHANGING / CANCELLING ORDERS |
| Q. |
Can I make changes to my order
before I receive it? |
| A. |
That would depend on the change you wanted
to make. Changes to print quantities and sizes are relatively
easy to change prior to printing. If you find it necessary
to change or cancel an order, you must contact the onsite
salesperson or photographer before they leave the location
by the end of our last scheduled day at your location.
Once our crew has left the location on the final day,
orders are final. |
|
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| Q. |
Can I cancel an order placed at a gym,
dance or martial arts school? |
| A. |
If you find it necessary to
change or cancel an order, you must contact the onsite
salesperson or photographer before they leave the location
by the end of our last scheduled day at your location.
Once our crew has left the location on the final day,
orders are final |
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| Shipping |
| Q. |
How long does it take to get
my pictures? |
| A. |
We quote 2-3 weeks for delivery of photos.
**PRODUCTION TIMES ARE APPROXIMATE AND VARY BY SEASON
DUE TO TRAVEL, ETC. We appreciate and thank you for your
patience.** Customized products (items other than standard
photographs) may take a bit longer and may ship in separate
packages.) |
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| Q. |
Can I have a partial order shipped sooner?
How much extra does it cost? |
| A. |
Yes, but separate shipping fees may apply.
Please contact our office for pricing. |
|
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| Q. |
How do you ship orders? |
| A. |
Orders are primarily sent via USPS. However
we also may use UPS or FedEx depending on package requirements.
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| Q. |
Do you charge for Rush orders? |
| A. |
Yes. We don’t like to, didn’t
used to, but as busy as we are now, we have to |
|
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| Q. |
Can I request a shipping method? |
| A. |
We are happy to accommodate any special
shipping requests you may have, however, additional fees
may apply. |
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| Q. |
Do I have to be home to receive my order? |
| A. |
We do not require you to be at home to
receive your order. |
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| Q. |
Will you ship to PO Boxes? |
| A. |
Yes, unless something prohibits us from
doing so. |
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| Damages |
| Q. |
My order arrived damaged.
What do I do? |
| A. |
Please contact our office ASAP. Try to
have your receipt or the packaging available when you
contact us. Please do not discard the packaging that your
order came in. |
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| Q. |
I only received a partial or incorrect
order. What do I do? |
| A. |
Please contact our office ASAP. Try to
have your receipt or the packaging available when you
contact us. Please do not discard the packaging that your
order came in |
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| Q. |
I lost my photo. Can I get a replacement? |
| A. |
No problem! Please contact our office.
You can e-mail requests to posechoices@timelessimages.com
or you can call us; from inside Washington State please
call 360-438-9656 or if you are calling from outside of
Washington State, call us toll-free at 800-557-0282. Try
to have your receipt available when you contact us. |
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| Publications/ Publicity |
| Q. |
How do I get a copyright release? |
| A. |
You can e-mail requests to customerservice@timelessimages.com.
You can also call us; from inside Washington State call
360-438-9656 or if you are calling from outside of Washington
State, call us toll-free at 800-557-0282 |
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| Q. |
How do I get images for promotional use
or for newspaper or magazine publication? |
| A. |
We appreciate that you hired us to photograph
your athlete and as such, we are happy to accommodate
modest requests to send an image, possibly two, to a publication,
editor, writer, printer or the-like. You can e-mail requests
to customerservice@timelessimages.com. You can call us
from inside Washington State at 360-438-9656 or if you
are calling from outside of Washington State, call us
toll-free at 800-557-0282. Please have the contact information
for the publication, editor, writer, printer or the-like
available to forward to us. |
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| Q. |
Why can’t you send the images to
me directly? |
| A. |
Unfortunately (not to say that you would
personally) there have been some unscrupulous slimeballs
in the past that have taken advantage of our generosity
and have effectively ruined it for the rest of you honest
folks out there. It seems that images sent that were requested
for ‘publication’ were being used to make
photographic reprints as well. So…unless you have
already purchased a Hi-res disk from us, Hi-Res (printable)
images for promotional use or publication must be sent
directly to the publication, editor, writer, printer,
etc. directly.. |
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